Help & FAQ

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Getting Started

We have two types of accounts – Employers and Freelancers. Employers post jobs on our site and Freelancers apply to those jobs.


To create your account:

  • Click Join Now at the top right corner of
  • Enter your name, email address and review and agree to our Terms of Service
  • Select whether you want to Hire (Employer) or Work (Freelancer) and create a strong password.
  • Verify your email address with a 4 digit-verification code. Note: Your security code will expire after 24 hours.
  • Setup or skip setting up security questions that can help protect your account
  • You may be asked to add a valid mailing address to your account 


Note: You also have the option to create your account by linking with your social networks.

Your account settings allow you to change your personal information.

Contact Information:

This tab allows you to change your name and location. It also allows you to verify a phone number and email address.

NOTE: if your emails are bouncing and you suspect you’ve entered an incorrect email address, you may want to change your email using this page.

Email Settings:

You can view and control what types of emails we sent you here. You can also add a secondary email address. If you add a secondary email address we’ll send communications to that address as well as your primary email address.

ID Verification:

Start our ID Verification process to get your identity verified, which can make it easier to send payments to Freelancers. Rest assured that the information you provide is securely stored and reviewed.

Security Questions:

Set up and manage your security questions here. If you ever forget the answer to one or more questions you can change them here as long as you know your password.


You can change your username here. Your username is the primary method to login to


You can change your password here.

Delete Account:

Completely delete your account from this page. You can only do this if you do not have a job with SafePay funds in it.

Social Networks:

Set up and manage what social networks you use to login to

There is no cost to use as a freelancer. However, there are a few areas where payment would be required.

  • Job fee:4%% will be taken out of any payment you receive when completing a job.  The fee varies based on your membership level:
  • Memberships:Having a yearly or monthly membership comes with several advantages, including a lower job fee at certain levels.
  • ID Verification: There is a $4.95 charge when submitting your information for us to review. If we request that you complete our ID Verification, this charge is waved.
  • Bids a month:
2 Bids
100 Bids
1000 Bids
    • Transfer Method Fees:Depending on the transfer method you use when transferring funds paid to you, there may be a transfer fee. This fee is taken from the payment you’ve received.

    NOTE: Memberships are non-refundable.